3.2 Ancillary revenue and in-flight service.1.3.1 Abandoning the single-airline strategy.
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The company has at times been criticised for poor working conditions, heavy use of extra charges, bad customer service, and tendency to intentionally generate controversy in order to gain free publicity. Ryanair's route network serves 40 countries in Europe, North Africa (Morocco), and the Middle East (Israel, Jordan and Turkey). The airline has been characterized by its rapid expansion, a result of the deregulation of the aviation industry in Europe in 1997 and the success of its low-cost business model. Ryanair Group operates more than 400 Boeing 737-800 aircraft, with a single 737-700 used as a charter aircraft, as a backup, and for pilot training. It is Ireland's biggest airline and became in 2016, Europe's largest budget airline by scheduled passengers flown, carrying more international passengers than any other airline. It forms the largest part of the Ryanair Holdings family of airlines and has Ryanair UK, Buzz, Lauda Europe, and Malta Air as sister airlines.
It is headquartered in Swords, Dublin, Ireland and has its primary operational bases at Dublin and London Stansted airports. Ryanair DAC is an Irish ultra low-cost carrier founded in 1984. Belfast–International (begins 28 March 2023).
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